Customer Relationship Management

Build a Strong Technology Foundation for Customer Experience Management

Design an end-to-end technology strategy to drive sales revenue, enhance marketing effectiveness, and create compelling experiences for your customers.

Succeed With Digital Strategy Execution

Building a digital strategy is only half the battle: create a systematic roadmap of technology initiatives to execute the strategy and drive digital transformation.

Contains: 6 PowerPoints, 1 Word Document, and 1 Excel Tool

Develop an IT Strategy to Support Sales

Bring Sales back to your side with a rock star sales technology strategy.

Develop an IT Strategy to Support Customer Service

IT can help pave the way for a Customer Service transformation.

Customer Relationship Management Platform Selection Guide

Speed up the process to build your business case and select your CRM solution.

Contains: 6 PowerPoints, 6 Word Documents, and 5 Excel Tools

Drive Customer Convenience by Enabling Text-Based Customer Support

Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.

Contains: 6 PowerPoints, 2 Word Documents, and 3 Excel Tools

Build a Chatbot Proof of Concept

Create value for your business with your chatbot implementation.

Contains: 2 PowerPoints, 2 Word Documents, 3 Excel Tools, 1 Visio Diagram, and 1 PDF Document

Select a Marketing Management Suite

A best-fit solution balances needs, cost, and capability.

Activate Your Augmented Reality Initiative

A guide to understanding how AR technology will bring value to your organization.

Contains: 6 PowerPoints, 1 Word Document, and 1 Excel Tool

Enable Omnichannel Commerce That Delights Your Customers

Create a cohesive omnichannel framework that supports the right transactions through the right channels for the right customers.

Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success

A concise guide to understanding how IoT applications will create value in your firm.

Contains: 6 PowerPoints

2020 Applications Priorities Report

Five initiatives to help applications professionals stay on the ball.

Adapt Your Customer Experience Strategy to Successfully Weather COVID-19

Protect your revenue while maintaining strong customer relationships during the pandemic crisis.

Contains: 1 PowerPoint

Get the Most Out of Your CRM

In today’s connected world, continuous optimization of enterprise applications to realize your digital strategy is key.

Contains: 2 Excel Tools